. The organization can apply RBC model of care underpinned on clarity on individual’s role, and personal understanding of the system focused on establishing accountability and authority in a professional practice facilitated by steering of impediments to the partnership such as incivility and bullying behaviour. Successful implementation of the model of care must examine employees’ perceptions of civility as well as education and observation of civility in the organization influenced by formal leadership and education (Laschinger & Read, 2016). For instance, authentic leadership will facilitate civility through the development of both formal and informal learning and practices which can be introduced in mentorship programs. As such, inspiring authentic leadership on mentorship programs through self-reflection, coaching, experimentation, and prospective application and practice will be effective in promoting awareness and understanding to work collaboratively rather than straight on (Nelson et al., 2017). As well, teaching the staff on fundamental aspects of civility contained in Bartholomew’s theory of civility such as autonomy, voicing concern, conflict management clinical learning environment, valued profession, peer, supervisor and managerial support and physicians sharing credit on patient care as well as relationships with coworkers, physicians, and nurses will help in creating strong teams through an understanding of the fundamental concepts of their relationships. As such, the knowledge gained through the training may be perceived as a significant internal resource to successful partnership and application of RBC concepts to deliver optimal care (Laschinger & Read, 2016). As a result, employees will have fundamental technical and social skills related to confront and navigate incivility as well as negotiate civility in clinical care teams and individual professional practice